Reference

How guccibet Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use guccibet, how we store it, and what rights you hold over it — including information tied to your account wallet and payment methods like DANA, OVO, and GoPay.

Account data protectionDANA, OVO, GoPay payment privacyYour right to access or delete dataCookie and tracking transparencyIndonesia-region policy scope
guccibet How guccibet Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Every layer of our data handling — from the moment you enter your details at registration through to how your DANA or OVO transaction history is stored — follows a consistent set of internal security practices. We apply encryption to data in transit and at rest. Account access uses session authentication, and sensitive actions like payment method changes trigger an additional verification step. Here is how each area works in practice.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences through the consent panel in your account or browser settings.

Account Security Practices

Sensitive account changes — including wallet updates for DANA, OVO, or GoPay — require identity re-verification. This step is in place specifically to prevent unauthorised modifications to your payment details.

Data Retention Policy

Active account data stays on record while your account is open. After an account is closed, transaction records are retained only for the period required under applicable regulations, then deleted.

Requesting Changes to Your Data

You can request a copy of your personal data, ask us to correct inaccurate records, or submit a deletion request via live chat or email. We aim to confirm receipt promptly and complete verified requests within the timeframe set by applicable local law.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is handled, want to request access to what we hold, or need to report a privacy concern, our account support team can help. Reach us through the channels below — our team handles data-related requests with priority review so your inquiry doesn't sit in a general queue.

Live Chat Support Open the live chat from your account dashboard. Identify your request as a privacy or data inquiry and our team will escalate it through the correct internal path.
Email Data Request Send your data access, correction or deletion request by email. Include the email address on your account so we can verify your identity before processing any changes.
Account Settings Panel Some data preferences — including cookie consent and marketing communication opt-outs — can be managed directly inside your account settings without contacting support.

Common Questions About Your Privacy on guccibet

Below are the questions we hear most often about how personal data is handled on guccibet. If your question is not covered here, reach out via live chat or email and our account support team will respond directly.

We collect your name, email address, mobile number, and the payment identifiers you link to your account — such as your DANA, OVO, or GoPay wallet details — along with device and session data for security purposes.

Payment data is shared only with the respective payment processor — DANA, OVO, or GoPay — to the minimum extent needed to complete your transaction. We do not share it with unrelated third parties.

Account data is held while your account remains active. After closure, transaction records are kept only for the period required under applicable regulations, then removed from our systems.

Yes. Send a data access request via email or live chat, including the email address on your account so we can verify your identity. We will process your request in line with applicable local law.

Submit a deletion request through live chat or email. Once we verify your identity, we will delete the data we are not required to retain under applicable regulations and confirm when the process is complete.

We use session cookies for login continuity and analytics cookies to understand platform usage. You can manage or withdraw cookie consent through the preferences panel inside your account or through your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.